Terms and Conditions

These Terms and Conditions were last updated and posted on 27 May, 2013. These terms and conditions, as may be amended from time to time, apply to all our services made available on our website, brielsoft.com, any sub-domains, any associated web-based and mobile applications (collectively, “Website”), as owned and operated by Brielsoft International LLP – 3rd Floor, 14 Hanover Street, London W1S 1YH – registered in England and Wales OC360139 (hereafter “Brielsoft”).

By accessing, browsing and using our Website, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below and in our Privacy Policy. Our Website is provided for your personal, non-commercial use only, subject to the terms and conditions set out below.

Scope of Service

Brielsoft provides an online platform where several types of accommodation suppliers (e.g. hotels and bed & breakfasts) can make their rooms available for reservation by potential guests and through which visitors to the Website can make such reservations. By making a reservation through our Website, you enter into a direct (legally binding) contractual relationship with the accommodation supplier at which you book. We act solely as an intermediary between you and the accommodation, transmitting the details for your reservation to the relevant accommodation supplierand sending you a confirmation email for and on behalf of the accommodation supplier.

When rending our services, the information that we disclose is based on the information provided to us by the accommodation supplier. As such, the accommodation suppliers are given access to an extranet through which they are fully responsible for updating all rates, availability and other information which is displayed on our website. Although we will use reasonable skill and care in performing our services we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any breakdown, repair, upgrade or maintenance of our Website or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each accommodation supplier remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including the rates and availability) displayed on our Website. Our Website does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification or (star) rating of any accommodation made available.

Our services are made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or services available on our Website for any commercial or competitive activity or purpose.


Our reservation services are free of any charges to you and no fees will be added to your reservation beyond what the hotel charges for its accommodation and any eventual additional services that you may add to your room reservation.

Guarantees and Deposits

Some accommodation suppliers require a valid credit card at the time of booking in order to approve your reservation and hold the reserved room. Some accommodation suppliers require a partial or complete deposit by credit card in order to approve your reservation and hold the reserved room. Any such policies will be clearly detailed and will have to be agreed to during the reservation procedure before a reservation is confirmed. Please verify the guarantee and deposit policies of the chosen accommodation supplier before completing your reservation.


By making a reservation with an accommodation supplier, you accept and agree to the relevant cancellation and no-show policy of that accommodation supplier, and to any additional (delivery) terms and conditions of the accommodation supplier that may apply to your reservation or during your stay, including for services rendered and/or products offered by the accommodation supplier (the delivery terms and conditions of an accommodation supplier can be obtained with the relevant accommodation supplier). The general cancellation and no-show policy of each accommodation supplier is made available on our Website on the accommodation information pages, during the reservation procedure and in the confirmation email. Please note that certain rates or special offers are not eligible for cancellation or change. Please check the room details thoroughly for any such conditions prior to making your reservation.
If you wish to review, adjust or cancel your reservation, please revert to the confirmation email and follow the instructions therein. Please note that you may be charged for your cancellation in accordance with the accommodation supplier’s cancellation and no-show policy. We recommend that you read the cancellation and no-show policy of the accommodation supplier carefully prior to making your reservation.


You must make refund requests for no-shows or early checkouts within 60 days after checkout. You agree that the accommodation supplier to which you booked may charge you a change or cancellation fee, according to the reservation policy detailed before completing the reservation procedure. Please verify the cancellation, deposit and refund policies set out by the accommodation supplier during the reservation procedure before completing your booking.


By completing a reservation, you agree to receive (i) an email which we may send you shortly prior to your arrival date, giving you information on your destination and providing you with certain information and offers (including third party offers to the extent that you have actively opted in for this information) relevant to your booking and destination, and (ii) an email which we may send to you promptly after your stay inviting you to complete our guest review form. Other than the email correspondence confirming your booking, relevant booking modifications or cancellation emails, including reminder emails in instances where you have not finalised a booking, communications initiated from us or the accommodation supplier regarding your booking, guest review invitations, and the emails for which you may have actively opted in, we shall not send you any further (solicited or unsolicited) notices, emails or correspondence, unless you specifically agree otherwise.

Security and Privacy

When a credit card verification or a deposit amount is required to complete a reservation, Brielsoft will not directly collect, process or store this sensitive financial information. Brielsoft will embed or redirect you to a secure page of an accredited credit card processor and/or bank for entering payment information. Brielsoft does not store or handle credit card data at any time.

Brielsoft is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal (non financial) information from unauthorized access, use, or disclosure. For example, we store the personal (non financial) information you provide on computer systems with limited access, that are located in controlled facilities.

Child Policy

Our reservation services are not knowingly provided to persons under the age of 18. Underage persons can normally accompany their parent(s) or legal custodian who have booked an accommodation, except where indicated otherwise in the hotel policies.


The software required for our services or available at or used by our Website and the intellectual property rights (including the copyrights) of the contents and information of and material on our website are owned by Brielsoft, its suppliers or providers.

Links to Other Websites

Our Website may contain links to other websites that are not under our direct control. We have no control of or responsibility for linked websites and provide these links solely for the convenience and information of our visitors. You access such linked Websites at your own risk.

Liability Disclaimer

Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the confirmation email (whether for one event or series of connected events).

However and to the extent permitted by law, neither we nor any of our officers, directors, employees, representatives or partners shall be liable for (i) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability and ratings) of the accommodation as made available on our website, (iii) the services rendered or the products offered by the accommodation supplier, (iv) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our website, or (v) for any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, wilful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the accommodation (its employees, directors, officers, agents, representatives or affiliated companies), including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.

Governing Law

To the extent permitted by law, these terms and conditions and the provision of our services shall be governed by and construed in accordance with British law and any dispute arising out of these general terms and conditions and our services shall exclusively be submitted to the competent courts in London, the United Kingdom.

If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.

Contact Information

If you have any questions about these Terms and Conditions please email us at support@brielsoft.com or write us at: 3rd Floor, 14 Hanover Street, London W1S 1YH, United Kingdom.

Summary of Services

Read online or download a printable copy in PDF.

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