Privacy Policy

This Privacy Policy was last updated and posted on 23 May, 2013.  It governs the privacy terms of our Website, located at, any sub-domains, and any associated web-based and mobile applications (collectively, “Website”), as owned and operated by Brielsoft International LLP – 3rd Floor, 14 Hanover Street, London W1S 1YH – registered in England and Wales OC360139 (hereafter “Brielsoft”).  Any capitalized terms not defined in our Privacy Policy, have the meaning as specified in our Terms and Conditions.

Your Privacy

Brielsoft follows all legal requirements to protect your privacy.  Our Privacy Policy is a legal statement that explains how we may collect information from you, how we may share your information, and how you can limit our sharing of your information.  You will see terms in our Privacy Policy that are capitalized.  These terms have meanings as described in the Definitions section below.


“Non Personal Information” is information that is not personally identifiable to you and that we automatically collect when you access our Website with a web browser.  It may also include publicly available information that is shared between you and others.

“Personally Identifiable Information” is non-public information that is personally identifiable to you and obtained in order for us to provide you with service within our Website.  Personally Identifiable Information may include information such as your name, email address, and other related information that you provide to us or that we obtain about you.

Information We Collect

Generally, you control the amount and type of information you provide to us when using our Website.

As a Visitor, you can browse our website to find out more about our Website.  You are not required to provide us with any Personally Identifiable Information as a Visitor.

Computer Information Collected

When you use our Website, we automatically collect certain computer information by the interaction of your mobile phone or web browser with our Website.  Such information is typically considered Non Personal Information.  We also collect the following:


Our Website uses “Cookies” to identify the areas of our Website that you have visited.  A Cookie is a small piece of data stored on your computer or mobile device by your web browser.  We use Cookies to personalize the Content that you see on our Website.  Most web browsers can be set to disable the use of Cookies.  However, if you disable Cookies, you may not be able to access functionality on our Website correctly or at all.  We never place Personally Identifiable Information in Cookies.

Automatic Information

We automatically receive information from your web browser or mobile device.  This information includes the name of the website from which you entered our Website, if any, as well as the name of the website to which you’re headed when you leave our website.  This information also includes the IP address of your computer/proxy server that you use to access the Internet, your Internet Website provider name, web browser type, type of mobile device, and computer operating system.  We use all of this information to analyze trends among our Users to help improve our Website.

How We Use Your Information

We use the information we receive from you as follows:

Customizing Our Website

We may use the Personally Identifiable information you provide to us along with any computer information we receive to customize our Website.

Web Analytics

We retain the right to collect and use any Non Personal Information collected from your use of our Website and aggregate such data for internal analytics that improve our Website and Service.  At no time is your Personally Identifiable Information included in such data aggregations.

Sharing Information with Third Parties

We do not sell, rent, or otherwise provide your Personally Identifiable Information to third parties for marketing purposes.  We may provide your Personally Identifiable Information to third parties that provide services to us with regards to our Website, as specified in the section “Who We Share Information With” below.;  such third parties will only receive information necessary to provide the respective services.   Please note that we do not control the privacy practices of these third-party business partners.

Who We Share Information With

We may share your information with some third parties, as outlined below.

Accommodation Suppliers

We may share your information with accommodation suppliers, including hotels, hotel apartments, B&B’s and others for the purpose of fulfilling the reservation requests made through our Website.  These suppliers may contact you to obtain additional information and/or to facilitate your reservation request.

Payment Processors

We may share your personal information with credit card processing companies for the purpose of completing the accommodation bookings you conduct on our Website.  We do not directly collect, store or process sensitive financial information, such as credit card details, on our Website.

Legal Requirements

We may be legally required to disclose your Personally Identifiable Information, if such disclosure is (a) required by subpoena, law, or other legal process;  (b) necessary to assist law enforcement officials or government enforcement agencies;  (c) necessary to investigate violations of or otherwise enforce our Legal Terms;  (d) necessary to protect us from legal action or claims from third parties including you and/or other Members;  and/or (e) necessary to protect the legal rights, personal/real property, or personal safety of Brielsoft, our Users, employees, and affiliates.

Web Analytics Providers

We may share your Non Personal Information with web analytics providers (such as Google Analytics) to analyze your surfing behaviour on our Website, enabling us to improve our Website and services.

Links to Other Websites

Our Website may contain links to other websites that are not under our direct control.  These websites may have their own policies regarding privacy.  We have no control of or responsibility for linked websites and provide these links solely for the convenience and information of our visitors. You access such linked Websites at your own risk.  These websites are not subject to this Privacy Policy.  You should check the privacy policies, if any, of those individual websites to see how the operators of those third-party websites will utilize your personal information.

Children’s Privacy

Persons under the age of 18 are not eligible to use the accommodation reservation services on our Website.  Underage persons can normally accompany their parent(s) or legal custodian who have booked an accommodation, except where indicated otherwise in the hotel policies.

Control Over Your Personal Data

You can review, edit or remove any information we have stored about you by contacting us as described below.

Security of Your Personal Data

We are committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access, that are located in controlled facilities. We do not collect, store or process credit card data ourselves, rather relying on payment services providers and banks to process payments on our behalf.

Updates to this Policy

We reserve the right to modify this Privacy Policy at any time.  You should review this Privacy Policy frequently.  If we make material changes to this policy, we may notify you on our Website, by a blog post, by email, or by any method we determine.  Any changes we make to our Privacy Policy are effective as of this Last Updated date and replace any prior Privacy Policies.

Contact Information

If you have any questions about this Privacy Policy, or you wish to review, update or remove your personal information from our databases, please email us at or write us at:  3rd Floor, 14 Hanover Street, London W1S 1YH, United Kingdom.


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